Client Satisfaction (NPS) Associate-Global Shared Services

The Opportunity Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you?ll help our clients evolve and adapt to the rapidly changing... healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Position Summary The Client Satisfaction (NPS) Associate - Global Shared Services will be responsible for supporting daily operations around Huron?s Net Promoter Score (NPS), a metric measuring client satisfaction. Key responsibilities include administering the NPS survey through Salesforce, coordinating with project leadership on survey timing and recipients, and developing reporting for leadership around internal compliance and client survey responses. The individual in this role will also help identify and design process improvements within Salesforce to automate the internal request process and validate real-time survey response data. Qualifications Responsibilities: ? Support project leadership in identifying NPS survey recipients, updating contact information in Salesforce, and approving deployment of automated NPS survey ? Administer manual NPS survey as applicable ? Ensure proper documentation of survey responses and linked opportunities within Salesforce ? Monitor internal compliance with survey deployment for all applicable projects; analyze and identify trends, develop recommendations for improvement ? Assist with internal NPS coordination for integrated projects across multiple industries/capabilities ? Advance alignment of NPS deployment across the enterprise by creating and maintaining standard process documents and job aids ? Validate and build on NPS reporting ? Conduct ad hoc NPS analyses as requested ? Support enterprise delivery excellence practices Candidate Requirements: ? Highly organized individual who can absorb and synthesize detailed information ? Microsoft Excel proficiency required; Salesforce, Workday, and Power BI experience preferred ? High degree of comfort using other Microsoft business products (Word, OneNote, PowerPoint, Teams) ? Exceptional client service and interpersonal skills to proactively work with leadership to address challenges ? Effective written and verbal English language communication skills ? Ability to independently learn new tools and databases ? Strong analytical and problem-solving skills ? Requires use of independent judgment, discretion, and decision-making abilities ? Excellent time management skills with ability to independently manage and prioritize multiple ongoing activities and new initiatives as appropriate ? Minimum of 4 years in consulting or operations in a professional services organization or other relevant industry ? Strong performance in achieving a bachelor?s degree or equivalent specializing in operations, business administration, or other analytical discipline Posting Category Healthcare Opportunity Type Regular Country India At Huron, we?re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client?s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work?together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace

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