Launch Your Career in Customer Service with a Leading Healthcare Services Provider! We are seeking a highly skilled and motivated Customer Service Representative I to join our Patient Financial Services (PFS) team in a remote capacity. As a key member of our team, you will play a critical role in delivering exceptional patient experiences, resolving billing issues, and driving patient satisfaction. This is a unique opportunity to join a dynamic team and advance your career in a supportive and collaborative work environment. About the Opportunity Competitive salary: up to $27.60 per hour Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on patient satisfaction and billing resolution Commitment to diversity, equity, and inclusion in the workplace Job Responsibilities Assist patients in resolving billing issues, handling complaints, and setting up payment plans Document customer complaints and interactions in the appropriate systems Track trends in customer service encounters and recommend resolutions to supervisors Provide training and support to new Customer Service Representative I colleagues Communicate and follow up with stakeholders on customer service activities Qualifications High school diploma or Associate's degree in Accounting, Business Administration, or related field Up to 3 years of experience in revenue cycle functions within a healthcare setting Previous service or call center experience with strong customer service skills Excellent verbal and written communication skills Basic understanding of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel Preferred Qualifications Experience in a complex, multi-site environment Completion of regulatory/mandatory certifications and skills validation competencies Strong interpersonal skills in interacting with diverse customers How to Apply Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career in customer service! Apply for this job