Job title: Customer Service Representative in Sterling, VA at AA Service Co. Company: AA Service Co. Job description : John Nugent & Sons - Sterling, VA John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player. The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry. You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience. DUTIES: Professionally answering incoming service calls Resolving customer issues in a prompt and courteous manner. Maintain customer satisfaction Adjust Technicians schedules as needed Dispatch service technicians according to the schedule EXPERIENCE: MUST have 3-5 years customer service phone experience with a HVAC , Electrical or Plumbing Service Company Geographical knowledge of service area or map reading skill Great Phone Etiquette Proficiency in Microsoft Word, Excel, PowerPoint & Outlook Excellent interpersonal skills with the ability to interact with all types of customers Outstanding communication and customer satisfaction skills Good Computer/Typing/Data Entry Skills SCHEDULE REQUIREMENTS: This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays. Periodic overtime may be required. Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job. BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K Job Type: Full-time Pay: $ - $ per hour Expected hours: 40 per week #HP1O Job Type: Full-time Pay: $ - $ per hour Expected hours: No less than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule: 8 hour shift Monday to Friday Overtime Weekends as needed Experience: Call center: 3 years (Required) HVAC: 2 years (Preferred) n n $22 - $24 an hour n Expected salary : $22 - 24 per hour Location : Sterling, VA Job date : Thu, 06 Feb 2025 07:14:59 GMT Apply for the job now! Apply for this job