Job title: Customer Support/Live Chat Support in USA at iOrtho Company: iOrtho Job description : Ortho continues to provide patients with new technologies and innovative procedures designed to make state-of-the-art treatments readily available while maximizing outcomes. The Role You will be responsible for : Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the sales team to ensure that new customers are onboarded successfully. Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue. Ensuring a high level of customer renewals. Building strong product expertise and providing training & ongoing support as required. Providing feedback and advocacy on customer pain-points to internal teams. Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Ideal Profile You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Medical Devices industry. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong networker & relationship builder You pay strong attention to detail and deliver work that is of a high standard You are a strong team player who can manage multiple stakeholders What's on Offer? Work alongside & learn from best in class talent Flexible working options Opportunity to make a positive impact Expected salary : $30000 per year Location : USA Job date : Fri, 28 Feb 2025 02:54:50 GMT Apply for the job now! Apply for this job