Customer Service Representative (Remote in Kentucky)

Overview: Chewy, America's #1 pet pharmacy, is seeking a Customer Service Representative to join our amazing team! As a Customer Service Associate, you will be part of a team dedicated to delivering an exceptional, memorable, and reliable experience for pet parents, every time. Responsibilities:** ? Engage directly with pharmacy customers who contact Chewy for a variety of topics via inbound... calls and other communication platforms. * Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues. * Go above and beyond to 'wow' our customers by thinking critically to help our customers and provide solutions while adhering to high safety and regulatory standards. Qualifications: ? 1-2 years working in a customer-focused environment ? Excellent communication skills ? Ability to multi-task and think critically ? Flexibility to shift schedule and work overtime as needed ? Must be able to pass background check for KY Rx Tech license ? Show up committed to be your best! Benefits: ? Competitive pay and benefits ? Opportunity to work in a supportive culture where you will feel valued for your skills and contributions ? Possibility to lead and foster a culture of continuous improvement, quality, and service ? Ability to build, grow, and unleash your full potential