As a Digital Customer Success Manager, you will manage a high-volume customer base through scalable digital success programs, act as a trusted advisor, and proactively address risks and drive retention. Requirements Customer Success & Engagement: Ability to manage a large-scale book of business through digital-first engagement strategies. Data & Analytics: Comfort in analyzing customer health metrics, campaign insights, and engagement data to drive proactive actions. Strong Communication: Exceptional written and verbal communication skills for customer interactions, presentations, and internal collaboration. Problem-Solving & Risk Mitigation: Ability to identify risks early, provide solutions, and escalate efficiently when needed. Collaboration & Stakeholder Management: Experience working cross-functionally with Sales, Renewals, Product, and Support teams to drive customer success. Technical Aptitude & Product Knowledge: Comfortable learning and articulating technical product features, with the ability to educate customers on best practices. Process & Automation Optimization: Understanding of digital touch models, automation strategies, and scalable CS initiatives. Benefits bonus restricted stock units (RSUs) benefits Originally posted on Himalayas