As a Customer Support Agent with English and Chinese, you will provide support and answer inquiries for Live Players, gather relevant data, and offer personalized solutions. You will work in a fast-paced environment, dealing with constant change and requiring a high level of fluency in written and spoken Chinese and English. Requirements High level of fluency in written and spoken Chinese. High level of fluency in written and spoken English. Excellent written and verbal communication skills. At least 1 year of working experience in customer service, player support, or contact center. Hands-on experience with contact center processes, tools, and multilingual support. Innovative and passionate about delivering the best user experiences possible. Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases. Benefits A fun and dynamic industry where you can make a difference. Professional and friendly work environment. Awesome and talented colleagues. Support from all your teammates. Access to training and learning programs. Originally posted on Himalayas