The Customer Success Manager II is a remote, mid-level position responsible for building, maintaining, and growing customer relationships by being their website performance specialist. Requirements Manage customer accounts across multiple OEMs Provide monthly product review (MPR) reporting and optimization recommendations to improve all aspects of the customers’ websites Work with customers to analyze and review their digital performance in detail Complete website edits, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams Understand the customers’ business goals to anticipate future needs Prioritize, triage, and communicate resolution on escalated customer issues and requests Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders Assist business leads in driving customer retention and identifying business growth opportunities Work alongside support roles to assist with case management and ensure that response and resolution service agreement levels are met Complete various tasks assigned by leadership such as OEM project asks Assist in updating and creating knowledge base articles for the team on a consistent basis Benefits Medical, dental and vision insurance Company matched 401K plan Flexible PTO + Sick Leave 6 weeks paid Parental Leave 8 Paid National Holidays Company-paid basic Life Insurance Voluntary supplemental Life Insurance Voluntary long-term/short-term disability insurance Voluntary Pet Insurance Optional Healthcare/Dependent Care FSA Account Originally posted on Himalayas