Help Desk Customer Service Advisor will be responsible for resolving end-user inquiries, serving as a reference point for IT-related queries, and ensuring the optimal running of all systems. Requirements High School diploma or equivalent Must be 18 years old or over Fluency in written and spoken English at CEFR C1/C2 level Excellent oral and written communication skills Knowledge and experience with building, configuring, and troubleshooting computers Experience navigating through multiple internet applications to assist and resolve customer questions Proficiency in MS Office computer applications Ability to handle multiple job tasks at one time and escalate issues in a timely manner Analytical orientation with strong attention to detail Ability to accurately type at least 25 wpm Strong interpersonal skills and a very high degree of customer service ethic Ability to perform remote troubleshooting Ability to take inbound (voice) phone calls in a conversation-heavy environment Benefits Benefits in prepaid medicine, dental plan, and life insurance Food, internet and wellness allowances provided for employees Weekend work bonuses for Contact Center staff Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments Daily budget to spend on beverage vending machines Free parking for employees and paid parking for visitors Originally posted on Himalayas