Join the Payhawk Team and Revolutionize the World of Fintech! We're seeking a highly skilled and motivated Customer Support Specialist to join our dynamic team. As a bilingual expert in Spanish and English, you'll play a vital role in delivering exceptional support to our customers, ensuring their success with our innovative spend management solutions. About Us Payhawk is a leading global spend management solution for scaling businesses, combining company cards, reimbursable expenses, and accounts payable into a single product. Our technology enables finance teams to control and automate company spending at scale. With a strong presence in 32 countries and offices in major cities, we're backed by renowned investors and committed to making a positive impact. Role Overview Location: Remote Start Date: Immediate openings available Compensation: Competitive salary and benefits package Responsibilities Respond to customer queries via phone, email, and chat in a timely and accurate manner Analyze and report product malfunctions, proactively engaging with customers to prevent issues Collaborate with customers to resolve technical issues, identify needs, and provide feature requests Maintain accurate records of technical issues and discussions with customers Work closely with our product team to update help center articles and ensure seamless customer experience Requirements 2+ years of customer support experience Fluent in English and Spanish Experience with case/ticket management systems (Salesforce, Zendesk, etc.) Excellent communication and problem-solving skills Proactive attitude, attention to detail, and multi-tasking abilities What We Offer 30 days of paid holiday leave Competitive compensation package Flexible working hours and remote work opportunities Regular team-wide events and opportunities for growth Chance to use the Payhawk product and be part of a innovative fintech company As an Equal Employment Opportunity Employer, we welcome applications from diverse candidates. If you're passionate about delivering exceptional customer support and want to join a dynamic team, apply now! Apply Now Apply for this job