Are you ready to take your career to new heights? Look no further than arenaflex, a leading provider of airport services and solutions. We're seeking an experienced Airline Customer Service Agent to join our team on a part-time basis at the DFW Airport. As a key member of our team, you'll play a vital role in ensuring the smooth and efficient operation of our airport services, providing exceptional customer service to our clients, and contributing to the success of our organization.
**About arenaflex**
arenaflex is a global leader in airport services and solutions, operating in 164 airport locations across 18 countries and 5 continents. We're committed to delivering exceptional service to our clients, while maintaining the highest standards of safety, security, and quality. Our team of experts in cargo, passenger, ramp handling, and technical services work tirelessly to ensure that our clients receive the best possible service.
**Job Summary**
As an Airline Customer Service Agent, you'll be responsible for providing exceptional customer service to our clients, ensuring that all documentation and communication is accurate and timely, and working closely with our team to ensure the smooth operation of our airport services. This is a part-time opportunity with a competitive salary and benefits package.
**Responsibilities**
* Prepare documentation prior to flight arrival or departure, review, organize, make copies, and distribute accordingly.
* Travel to the Airport Operational Area (AOA) to meet flights upon arrival or departure to retrieve or drop off flight documents.
* Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold.
* Provide assistance to customers arriving to retrieve their documents and freight.
* Collect appropriate charges and document method of payment.
* Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
* Assist in completion of MAWBS for over-the-counter shipments.
* Confirm all bookings are accepted.
* Confirm TSA mandatory screening.
* Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
* Data capture AWB information into airline system(s).
* Manifest flight based on information received from the warehouse.
* Print flight manifest, cargo pallet message, deadload, and NOTOC and deliver to the aircraft.
* Verify post-flight inventory with documents on hand.
* File maintenance of all pertinent documents and records.
* Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
* Answer incoming calls and respond to emails.
* Demonstrate diligence required to maintain security under the Airport Police, TSA, and United States.
**Minimum Requirements**
* Must be at least 18 years of age.
* Must possess a clean driving record and valid driver's license.
* Must provide proof of the legal right to work in the United States.
**Preferred Skills**
* Typing skills with the ability to type a minimum of 35 wpm.
* English proficiency (e.g., reading, writing, speaking, listening).
* Mental abilities (e.g., visual observation and identification, mental rotation).
* Interpersonal skills (e.g., customer service, dependability).
* Work values (e.g., responsibility, honesty, integrity).
* Knowledge of basic arithmetic and mathematics.
* Comprehension of airway bill import procedures and government regulations.
* Attention to detail and organization skills.
* Ability to follow instructions from supervisor or lead agent.
* Ability to work as an effective team member.
* Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
* Office skills including file maintenance, basic computer knowledge, answering telephone quickly, and ability to multi-task.
**Physical Requirements/Working Conditions**
* Must be able to lift up to 50 lbs.
* Tolerate moderate to loud levels of noise within the work environment.
* Stand and remain standing for periods up to 3 hours without sitting.
* Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
* May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
**Perks & Benefits**
* Want your pay in advance? Access up to 50% of earned wages when you need it through myWisely app or the Daily pay app!
* Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform, including gift cards and more!
* Need quality medical care? Multiple options for both full and part-time employees!
* Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
* Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
* Want to invest in your future? 401k program offered with company match!
* Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunity to work with a global leader in airport services and solutions
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for top performers
* Access to exclusive employee benefits and perks
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to employment equity and inclusion. We welcome applications from all qualified individuals and are dedicated to creating a diverse and inclusive work environment.
**Apply Now**
Don't miss this opportunity to take your career to new heights with arenaflex. Apply now and join our team of experts in airport services and solutions.