Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced medical environment? Do you thrive in a dynamic, remote work setting where you can utilize your skills to make a meaningful impact? If so, we invite you to join arenaflex as an Experienced Customer Care Representative. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met with empathy, understanding, and expertise.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals and organizations with cutting-edge technology, expert guidance, and exceptional customer service. We are committed to fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow, develop, and thrive.
**Job Summary**
As an Experienced Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering inquiries in a timely and professional manner. You will work closely with our team to ensure seamless communication, accurate information, and prompt resolution of customer concerns. This is a full-time remote opportunity, requiring a minimum initial 2-3 weeks of in-person training at our office in the DFW area before transitioning to a fully remote work environment.
**Key Responsibilities**
* Answer customer inquiries and resolve issues in a timely and professional manner
* Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
* Generate faxes and emails as needed
* Communicate with account management staff and others to research and resolve issues with claims processing
* Provide training to new staff members
* Perform other job-related duties as assigned
**Essential Functions**
* Confer with providers by telephone or in person to provide information about products and services
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Check to ensure that appropriate changes were made to resolve provider's problems
* Contact providers to respond to inquiries or to notify them of investigation results
* Meet customer satisfaction targets and performance goals as set by supervisor
* Handle medium to large call volumes on a consistent basis
* Have the ability to respond to customers via phone or internet
* Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
* Generate faxes and emails
* Answer general medical claims program questions when contacted by providers
* Communicate with account management staff and others to research and resolve issues with claims processing
* Training of new staff
**Preferred Skills & Abilities**
* High School Degree required
* One to three years related experience in a medical environment or customer service center preferred
* Pharmacy Technician Certification preferred but not required
* Ability to fluently speak, read, and write in English
* Bilingual (Spanish) a plus
* A thorough, dependable, detail-oriented approach to work with excellent communication skills
* Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
* Knowledge of pharmacy services preferred
* Knowledge of Federal healthcare preferred
* Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles
**Physical Demands**
* Stand: O (Occasionally)
* Walk: O (Occasionally)
* Sit: C (Constantly)
* Handling / Fingering: F (Frequently)
* Reach Outward: F (Frequently)
* Reach Above Shoulder: O (Occasionally)
* Climb: N (Not Applicable)
* Crawl: N (Not Applicable)
* Squat or Kneel: N (Not Applicable)
* Bend: O (Occasionally)
* 10 lbs or less: O (Occasionally)
* 11-20 lbs: O (Occasionally)
* 21-50 lbs: N (Not Applicable)
* 51-100 lbs: N (Not Applicable)
* Over 100 lbs: N (Not Applicable)
* Push/Pull: O (Occasionally)
* 12 lbs or less: O (Occasionally)
* 13-25 lbs: O (Occasionally)
* 26-40 lbs: N (Not Applicable)
* 41-100 lbs: N (Not Applicable)
**Work Environment**
* General office environment
* Work is generally sedentary in nature but may require standing and walking for up to 10% of the time
* The working environment is generally favorable
* Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
**Benefits & Perks**
* Competitive hourly rate: $21.00 to $23.00 per hour (DOE)
* Comprehensive training program
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible remote work arrangement
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused professional with a passion for delivering exceptional service in a fast-paced medical environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!