Company: LB Handels GmbH & Co. KG Location: Remote (Indonesia) Industry: Mobile Phone Accessories Employment Type: Full-time About Us: LB Handels GmbH & Co. KG is a leading retailer of mobile phone accessories, primarily serving the German end-customer market through platforms such as Amazon, eBay, Kaufland, Otto, and others. We are currently seeking a highly motivated Customer Service Representative to join our team remotely from Indonesia. Job Responsibilities: Handle customer inquiries on various marketplaces using our ticket system. Answer customer phone calls in a professional and friendly manner. Process customer complaints, returns, and disputes efficiently and effectively. Manage returns and ensure timely resolution of issues. Work efficiently and solution-oriented to maintain high customer satisfaction. Demonstrate intercultural understanding to effectively address and resolve problems for our predominantly German customers. Requirements: Proficiency in... German at a C1 level (according to the Common European Framework of Reference for Languages). Previous experience in customer service is highly desirable. Strong problem-solving skills and the ability to work independently. Excellent communication skills and the ability to manage multiple tasks simultaneously. High degree of intercultural sensitivity and understanding. Reliable internet connection and a quiet workspace for handling phone calls and other tasks. What We Offer: Competitive salary and benefits package. Opportunity to work remotely. A dynamic and supportive team environment. Ongoing training and professional development. If you meet the above requirements and are excited about working in a fast-paced and international environment, we would love to hear from you! LB Handels GmbH & Co. KG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Application Question(s): Have you worked in Customer service or Hospitality before? Experience: professional work: 3 years (Preferred) Language: Mandarin (Preferred) German (Required) English (Required Apply Job!