Job Summary: We are seeking a compassionate and professional Customer Service Representative to join our team on a remote and flexible schedule. As a Customer Service Representative, you will have the opportunity to make a positive impact on people's lives by providing exceptional service to patients and caregivers who are part of self-directed Medicaid programs. Our client helps facilitate payroll services for caregivers, ensuring they receive fair compensation for their work. About the Role: * **Compensation:** Competitive salary of $13 per hour * **Location:** Remote (with flexible scheduling) * **Start Date:** Immediate openings available * **Company:** Workwarp (through NexRep) Responsibilities: * Answer incoming calls from patients and caregivers with empathy and professionalism * Assist with enrollment, program applications, and setup in applicable systems * Provide information and support for payroll-related inquiries * Utilize de-escalation techniques to resolve issues and concerns * Document information and outcomes as necessary Requirements: * At least 1 year of customer service experience * Strong computer skills and ability to troubleshoot * Excellent communication and active listening skills * Ability to offer empathy, patience, and a friendly demeanor * Strong attention to detail and ability to multitask * Quality-focused mindset with a desire to achieve first-call resolution Your Home Office Environment: * Computer with Windows 10 or 11, 8GB of RAM, and a hard drive with at least 500MB of free space * High-speed, hardwired internet * Dual monitors and a USB noise-cancelling headset * Webcam for certification experience Flexible Scheduling: * Monday through Saturday, 8:00 AM to 08:00 PM ET * 30-35 hours per week (with some flexibility) Benefits: * One-on-one mentorship and free certification * Ongoing development opportunities * Freedom and flexibility to choose your own schedule * Chance to achieve better work-life balance * NexRep Perks program (exclusive discounts and savings) Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Apply for this job