Job Summary: Peraton, a leading national security company, is seeking a highly skilled Customer Service Representative (CSR) to join our team supporting USPS.com and associated applications. As a CSR, you will provide technical assistance to end-users via live chat sessions and email inquiries, ensuring prompt and effective resolution of technical issues. This is a remote opportunity that offers a competitive salary, comprehensive benefits, and the chance to work with a dynamic team. Key Responsibilities: Deliver exceptional customer satisfaction by resolving technical issues and meeting end-users' needs utilizing provided software and Knowledgebase. Ensure timely resolution of end-user problems within Service Level Agreement (SLA) parameters. Maintain end-to-end problem ownership of chat and email sessions, escalating issues to support teams when needed. Work independently in a remote setting, achieving productivity goals and managing time effectively. Collaborate with Customer Support team colleagues and other support organizations as required. Requirements: Basic Qualifications: High school graduate or equivalent with a minimum of one year of customer service experience. U.S. Citizen with the ability to obtain and maintain a Public Trust clearance. Typing speed of 45 WPM with accuracy. Proficiency in Windows-based applications and software (Microsoft Office). Ability to work independently, prioritize tasks, and manage time effectively. Excellent communication skills, both oral and written. Preferred Qualifications: Help desk or service desk experience. Familiarity with Live Chat and/or Customer Relationship Management (CRM) software tools. Degree from an accredited College/University. What We Offer: Competitive salary range: $30,000 - $48,000. Comprehensive benefits package, including medical, dental, and vision care. Paid Time-Off and holidays. Retirement plan. Life and Disability Insurance. Career development opportunities and tuition assistance. Paid Parental Leave. How to Apply: If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application today. We look forward to hearing from you! Apply for this job