About the Role: Company: Workwarp Location: Remote Compensation: Competitive salary of $15.00 per hour Position: Customer Service Representative - Part-time (20-25 hours/week) Start Date: Immediate openings available Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team on a part-time basis. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences, resolving customer queries, and providing support via phone, email, and chat. If you have a passion for customer service and are looking for a remote opportunity, we encourage you to apply. Key Responsibilities: Respond to customer queries in a timely and accurate manner via phone, email, or chat Identify customer needs and provide solutions to ensure customer satisfaction Analyze and report product malfunctions and provide feedback to improve our services Update our internal CRM with information about technical issues and customer interactions Monitor customer complaints on social media and provide assistance Inform customers about new offers or services Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with technician teams Oversee route optimization for technicians Requirements: Experience as a Customer Support Specialist or similar CS role Familiarity with the pool industry is a plus Understanding of CRM systems Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling challenging customers and situations What We Offer: Competitive salary of $15.00 per hour Part-time position (20-25 hours/week) 100% remote opportunity Opportunity to work with a dynamic team and make a significant impact How to Apply: If you are a motivated and customer-focused individual looking for a part-time remote opportunity, please submit your application here . We look forward to hearing from you! Apply for this job