Unlock a fulfilling career in customer service with our leading Healthcare Services company! We're seeking a highly skilled and motivated Customer Service Representative to join our remote team in Oklahoma. As a fully remote role, you'll enjoy the flexibility to work from anywhere while making a positive impact on our members' lives. About the Opportunity We're offering an attractive remuneration package for the successful candidate, including: Starting pay rate of $14.00/hr Comprehensive benefits package with medical, dental, and vision insurance 401(k) Retirement Savings Plan with company match Paid time off and paid parental leave Flexible remote work arrangement with a supportive team environment Job Responsibilities As a Customer Service Representative, you will: Receive and document customer concerns, ensuring accurate and timely information Follow company procedures and input accurate trip data into systems Multitask effectively to extract necessary information from multiple systems Review and educate members on services and their insurance coverage Refer unresolved customer grievances to the designated department for further investigation Requirements To be successful in this role, you will need: High School Graduate or General Education Degree (GED) 0-2 years of related experience, with at least 6 months in a contact center or customer service role Strong organizational, written, and verbal communication skills Ability to type 35 words per minute or more Capability to handle a high volume of calls, up to 100+ calls per day Preferred Qualifications We welcome candidates with: Experience in a fast-paced environment demonstrating sound decision-making and problem-solving skills Proficiency in Microsoft Office Suite Ability to work independently under general supervision How to Apply If you're passionate about delivering exceptional customer service and making a difference in healthcare, we want to hear from you! Apply Now and take the first step towards a rewarding career with our team. We prioritize candidate privacy and champion equal-opportunity employment. Our mission is to foster a fair, transparent, and secure hiring environment for all. Apply for this job