Job Summary Job Type: Full-Time Salary: $40,000 – $50,000 annually Working Hours: 9:00 AM – 5:00 PM Company: Tech Solutions Inc. State Location: California Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k), Employee Discounts Description Tech Solutions Inc., a leader in IT services, is seeking a dedicated Helpdesk Specialist to join our team in California. We offer a competitive salary, extensive benefits, and a supportive work environment. If you are a problem-solver with a passion for technology and customer service, we want you to start today! Requirements Proven experience as a Helpdesk Specialist or other customer support role Tech-savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Customer-oriented and cool-tempered Responsibilities Provide first-level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem-solving processes Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers expectations Ensure proper recording, documentation, and closure Benefits Health insurance Dental insurance Paid training Paid vacations 401(k) plan Employee discounts on products and services Educational Qualifications High School Diploma or equivalent; Bachelors degree in related field is a plus Experience Minimum 2 years of experience in a helpdesk or customer support role Company Overview Tech Solutions Inc. is a prominent IT services provider dedicated to delivering comprehensive tech support and solutions to businesses across the United States. Our mission is to empower our clients with state-of-the-art technology and exceptional service. Join our dynamic team and be a part of an innovative company that values growth, collaboration, and customer satisfaction. Apply Job!