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Role Description
Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support.
• Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations.
• Provides quality care and ensures positive patient outcomes.
• Assesses patients' needs and appropriately dispositions cases.
• Collaborates with clinic and hospital-based providers to renew electronic prescriptions.
• Identifies hospital and community resources, consultations, and referrals.
• Performs nursing follow-up activities.
• Assists physician partners with message management and other communications within the electronic medical record (EMR) system.
• Provides limited patient care in an outpatient setting.
Qualifications
• Graduate of an accredited school of nursing
• RN-Registered Nurse of California (must acquire prior to start date if selected)
• RN-Registered Nurse in State of Residence
• 2 years' experience of practical nursing in a hospital, clinic, urgent care, or emergency room/department
• 2 years' experience with several specialties and subspecialties; OB/GYN experience helpful
Requirements
• Professional knowledge of clinical nursing protocols, regulations, and institutional standards of care and risk management
• Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology
• Solid analytical and project management skills
• Communication, interpersonal, and interviewing skills
• Proficient computer skills, including Microsoft Office Suite and experience with electronic medical/health records
• Ability to work independently and as part of a multidisciplinary team
• Exceptional attention to detail and organizational skills
• Ability to manage multiple priorities/projects simultaneously
• Recognize unsafe or emergency situations and respond appropriately
• Ensure the privacy of each patient’s protected health information (PHI)
• Build collaborative relationships with peers, physicians, nurses, administrators, and the public
Benefits
• Comprehensive benefits package
Pay Range
Starting wage is $37.19 hourly. Pay Range is $37.19 to $48.71 / hour. The compensation range may vary based on geographic location, experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.
Job Shift
• Part Time
• Shift Hours: 8/10 Blended
• Days of the Week: Variable
• Weekend Requirements: Rotating Weekends
Position Status
• Non-Exempt
• Weekly Hours: 28
• Employee Status: Regular