IT Support Specialist

About SideRamp

SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work?from discovering opportunities to streamlining the application process...

IT Support Specialist

We are seeking a skilled IT Support Specialist to join our dynamic team at a rapidly growing e-commerce platform. This is a part-time contract role where you will play a crucial part in ensuring the smooth operation of our IT systems and providing top-notch support to our internal users.
Key Responsibilities
? Technical Support: Provide timely and effective technical support to end-users on a variety of IT issues including hardware, software, and network troubleshooting.
? System Maintenance: Assist in the maintenance and monitoring of IT systems, ensuring they are running smoothly and securely.
? Documentation: Maintain accurate records and documentation of IT support processes, FAQs, and troubleshooting guides.
? User Training: Conduct user training sessions to educate employees on IT best practices and new technologies.
? Software Installation: Assist with the installation, configuration, and updating of software applications across different departments.
? Security Compliance: Ensure that all IT practices and systems comply with security protocols and industry standards to safeguard company data.

Qualifications
? Experience: Minimum of 2 years of experience in IT support or a related field.
? Education: Bachelor's degree in Information Technology, Computer Science, or a relevant field.
? Skills:
? Strong knowledge of IT systems, networks, and infrastructures.
? Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
? Proficiency in hardware and software troubleshooting.
? Experience with cloud-based solutions and remote support tools.
? Personal Attributes:
? Customer-focused with excellent interpersonal skills.
? Ability to work independently and prioritize tasks effectively.
? Detail-oriented with a proactive approach to IT maintenance and support.
? Strong communication skills and a team player attitude.

If you are passionate about technology, enjoy problem-solving, and want to be part of a collaborative team, we look forward to your application for this rewarding IT Support Specialist role.

Note: Job descriptions may have been edited from their original format to ensure fair hiring standards along with consistent formats across all postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes. #LI-remote

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