Job Description: We are seeking an experienced and skilled IT Help Desk Support Specialist to join our team in the private healthcare sector. As the first point of contact for all IT-related queries, you will provide exceptional technical support, training, and guidance to our users. If you have a passion for delivering outstanding customer service and a keen interest in IT, we encourage you to apply for this exciting opportunity. Key Responsibilities: Provide IT support, training, and orientation for new and existing technology users via phone, live chat, or in-person support Troubleshoot and resolve technical issues in a timely and efficient manner, following best practices and adhering to Service Level Agreements (SLAs) Maintain the security, integrity, and availability of our IT infrastructure, ensuring the confidentiality of sensitive data Document daily tasks, training, and support sessions to inform the department and organization of IT support needs Maintain accurate records of hardware and software inventory, and assist with maintaining information security through controlled hardware or software installation and staff education Collaborate with a team of installation, network, security, and support specialists to ensure seamless IT operations Stay up-to-date with the latest technology trends and advancements, attending workshops and continuing educational courses to enhance your skills and knowledge Requirements: Recognized industry certification(s) in IT support or a related field Minimum 2 years of experience in an IT support role or technology field Proficiency in Microsoft Office 365, Windows 11, and experience with Dell/HP and Canon hardware Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders Strong analytical and problem-solving skills, with the ability to work under pressure to meet targets and goals Experience in the healthcare sector is desirable, with knowledge of industry-specific regulations and standards What We Offer: Competitive salary: £15.50-£16.80 per hour Full-time or temporary contract opportunities available Day shift, Monday to Friday, with the ability to commute or relocate to London, Greater London Opportunities for professional development and growth within a dynamic and supportive team Take the Next Step: If you are a motivated and customer-focused IT professional looking for a new challenge, please apply now to join our team. We look forward to discussing how you can contribute to our success story. Apply for this job