Join Our Dynamic Team and Deliver Exceptional Customer Experiences We're seeking a highly motivated and service-oriented individual to fill a hybrid remote role as a Customer Service & Inside Sales Representative. As a key member of our team, you will provide top-notch support to our clients while contributing to a company that's making a difference with its innovative solutions, including medication take-back services, secure kiosks, and SaaS-based loyalty applications. If you're a proactive, organized, and growth-driven professional who thrives in fast-paced environments, we invite you to apply for this exciting opportunity. Key Responsibilities: Respond to customer inquiries via phone, email, and chat, delivering comprehensive information about our products and services in a professional and timely manner Manage inside sales activities, preparing and submitting product proposals and quotes, and following up with clients to ensure seamless sales experiences Oversee order management, secure proof approvals, and provide outstanding customer service to ensure client satisfaction Maintain a positive and solution-focused demeanor, reflecting our commitment to excellence and customer-centricity Conduct onboarding calls for new clients, facilitating a smooth transition to our services and ensuring a positive customer experience Track and manage client cases related to our loyalty program, monitoring customer orders and overseeing product shipment tracking Address customer issues promptly and efficiently, striving for one-touch resolutions and escalating complex issues when necessary Perform additional tasks as needed to support the team and drive business growth Required Skills: Professional demeanor with a strong dedication to customer service and a touch of sales aptitude Excellent communication skills, emphasizing positivity, respect, and client satisfaction Ability to accurately retain and apply detailed information, with strong problem-solving capabilities in a customer service context Proficient written and verbal communication abilities, with a willingness to learn and master new products, features, and systems Strong organizational skills, with the capacity to prioritize tasks effectively and work autonomously in a remote environment Familiarity with customer interaction best practices and experience in direct mail marketing (advantageous) Qualifications: Post-secondary education or relevant work experience preferred, although not mandatory Previous experience in customer service or inside sales beneficial, with a strong passion for delivering exceptional customer experiences Career Growth Opportunities: This role offers a unique opportunity for professional growth and development, as you engage in various aspects of customer service and inside sales, enhancing your skills in a supportive team environment. Company Culture and Values: Our organization is committed to fostering a collaborative, growth-oriented environment where excellence in customer service is paramount. We encourage teamwork, open communication, and a positive, upbeat atmosphere. Compensation and Benefits: Competitive salary and performance-based bonuses Comprehensive health benefits, including dental and vision insurance 401(k) with matching contributions and paid time off Flexible work schedule, including options for remote work for Minnesota residents Join Our Team: If you're passionate about delivering exceptional customer service and wish to make a meaningful impact in a supportive environment, we encourage you to apply for this exciting opportunity. Submit your application today and take the first step towards a rewarding new role! Apply Now Apply for this job