Job Summary: We are seeking a highly skilled and compassionate Concierge Customer Service Representative to join our team at MedWatch LLC. As a critical member of our customer service team, you will be responsible for providing exceptional service to our members and providers, responding to inquiries, and resolving issues in a timely and professional manner. This is a unique opportunity to work in a remote setting and be part of a dynamic team that values innovation, collaboration, and customer satisfaction. Key Job Details: Company: MedWatch LLC Location: Remote Start Date: Immediate openings available Compensation: Competitive salary ($16.00 - $18.00 per hour) Requirements: Minimum high school diploma or GED, with 2 years of college or higher education preferred 1 year of customer service or call center experience in a healthcare-related role Medical intake or Third-Party Administrator (TPA) experience preferred Bilingual English-Spanish a plus Excellent customer relations, interpersonal, and communication skills Strong computer skills, including proficiency in Microsoft applications Ability to handle confidential and sensitive information Knowledge of medical terminology, provider organizations, and networks Understanding of CMS Medicare reimbursement rates and ability to negotiate rate structures Responsibilities: Respond to telephone and email inquiries from members and providers within defined service standards Negotiate with providers to gain acceptance for plans without network agreements and/or out-of-network providers Assist members with benefits and healthcare questions Document all calls received in system-based call log Perform other duties and responsibilities as needed What We Offer: Competitive compensation and comprehensive benefits package Paid Time Off, Medical, Dental, Vision, Short and Long-Term Disability, Life Insurance, AD&D, 401k with match, and critical illness coverage Opportunity to work in a remote setting with a dynamic team Professional development and growth opportunities How to Apply: If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today! We value a great attitude and a willingness to learn above all. Apply for this job