Join our dynamic team at Spark Shipping and take the first step towards a rewarding career in client service! We offer a flexible, hybrid remote work arrangement, providing you with the perfect balance between work and life. As a Client Service Representative, you will play a vital role in delivering exceptional support to our clients, driving success and growth for our high-growth eCommerce automation platform. At Spark Shipping, we empower eCommerce businesses to automate their order lifecycle and gain valuable insights into their operations. As an entry-level Client Service Representative, you will be responsible for providing top-notch technical support via phone and email, resolving product or service issues, and ensuring seamless onboarding for new clients. Key Responsibilities: Respond to technical phone and email inquiries in a timely and professional manner Resolve product or service problems by clarifying customer complaints, determining the root cause, and providing effective solutions Escalate technical issues to the support team through our support tracking system Assist in setting up and onboarding new clients, ensuring a smooth transition Contribute to the development of knowledge base articles, sharing your expertise with the team Requirements: Strong analytical skills, with the ability to think critically and creatively Excellent verbal and written communication skills, with a focus on clarity and concision Ability to thrive in a fast-paced environment, prioritizing multiple tasks with accuracy and attention to detail Highly organized, responsive, and detail-oriented, with a strong commitment to delivering exceptional results Bonus Points: Experience with HTML, CSS, JS (jQuery) is a plus, but not required Ability to work in our Boston office is preferred, but we welcome remote workers who can collaborate effectively Recent college graduates are encouraged to apply, as we offer a supportive and dynamic environment for growth and development What We Offer: Competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent Flexible, hybrid remote work arrangement, providing a healthy work-life balance Opportunities for professional growth and development, with a focus on continuous learning and improvement Your Future Starts Here Don't miss out on this exciting opportunity to launch your career as a Client Service Representative with Spark Shipping. Apply now and take the first step towards a rewarding and challenging role! Apply for this job