Join Our Team and Deliver Exceptional Customer Experiences! We're seeking a highly skilled and dedicated Part-Time Weekend & Night Shift Customer Service Representative to join our team at Professor Gatsby's Heating & Cooling. As a key member of our office staff, you will be responsible for providing top-notch customer service, answering after-hours phone calls, and scheduling appointments between customers and on-call technicians in the West Berlin, NJ area. What We Offer: Competitive hourly wage: $15 - $17 per hour, depending on experience Remote work opportunities after completing the first month of training in the office A supportive and dynamic work environment Opportunities for career growth and development Day-to-Day Responsibilities: In this part-time dispatcher position, you will work from 6:00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends, with flexibility to choose from multiple shifts. Your duties will include: Answering phone calls and responding to customer needs via email Scheduling appointments with customers and maintaining an organized system Documenting and recording services, and keeping track of account changes Assisting with miscellaneous office duties as needed About Us: At Professor Gatsby's Heating & Cooling, we pride ourselves on delivering first-rate HVAC services and products at affordable prices. We're committed to customer satisfaction and have built a reputation as the highest-rated company in the area. Our team is dedicated to continuing education and growth, and we're looking for like-minded individuals to join our team. Ideal Candidate: We're looking for a highly skilled and motivated individual who: Excels in communication and problem-solving Is highly organized and efficient Is career-oriented and strives to advance in the customer service industry Has excellent phone skills and customer service experience Requirements: Customer service experience Excellent phone skills, including fielding inbound and outbound customer and technician calls Take the Next Step: If you're ready to join a dynamic team and deliver exceptional customer experiences, apply now to become a Part-Time Weekend & Night Shift Customer Service Representative at Professor Gatsby's Heating & Cooling. Apply for this job