Note: The job is a remote job and is open to candidates in USA. DrFirst, Inc. is a leading Healthcare IT company that has been empowering providers and patients for 25 years. They are seeking a detail-oriented Product Analyst to support their ePrescribing team by managing the day-to-day operational aspects of product development, ensuring high-quality standards, and facilitating communication between teams.
Responsibilities
- Write detailed user stories, acceptance criteria, and technical requirements based on product manager guidance
- Maintain and organize the product backlog, ensuring all requirements are clearly documented and prioritized
- Create and update product documentation including feature specifications, user guides, and process documentation
- Collaborate with UX team to ensure requirements align with design specifications
- Facilitate backlog grooming sessions with engineering teams to refine user stories and estimate effort
- Break down large features into manageable development tasks and ensure proper story sizing
- Coordinate sprint planning activities and ensure development teams have clear, actionable requirements
- Track and report on sprint progress, identifying blockers and ensuring timely resolution
- Triage incoming bug reports and feature requests, categorizing by severity and impact
- Work with QA team to reproduce issues and document detailed bug reports
- Prioritize bug fixes based on customer impact and business priorities
- Maintain issue tracking systems and ensure proper workflow management
- Coordinate release planning activities across development, QA, and operations teams
- Manage release documentation including release notes, deployment guides, and rollback procedures
- Track feature delivery against release timelines and communicate status to stakeholders
- Support post-release activities including monitoring and issue resolution
- Serve as liaison between product team and customer support, providing technical guidance on product features
- Analyze support tickets to identify product improvement opportunities and recurring issues
- Create and maintain support documentation and troubleshooting guides
- Escalate critical customer issues to appropriate development teams
- Generate regular reports on product metrics, release progress, and team performance
- Analyze user feedback and support data to identify trends and improvement opportunities
- Create dashboards and visualizations to communicate key insights to stakeholders
- Support A/B testing and feature validation activities
Skills
- Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field
- 1-3 years of experience in product management, business analysis, or similar role
- Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems
- Familiarity with NCPDP SCRIPT Standard, and claims adjudication processes highly desired
- Previous experience with agile development methodologies and tools
- Proficiency with project management tools (Jira etc...)
- Experience with documentation tools (Confluence etc...)
- Strong Excel skills for data analysis and reporting
- Understanding of software development lifecycle and testing processes
- Strong attention to detail and organizational skills
- Ability to analyze complex requirements and break them into actionable tasks
- Experience with data analysis and creating meaningful reports
- Problem-solving mindset with ability to identify root causes
- Excellent written and verbal communication skills
- Ability to work effectively with technical and non-technical stakeholders
- Experience facilitating meetings and presenting to diverse audiences
- Strong interpersonal skills for cross-functional collaboration
- Process-oriented with focus on execution and delivery
- Comfortable working in fast-paced, changing environment
- Customer-focused with understanding of user needs
- Detail-oriented with commitment to quality
- Familiarity with AWS ecosystem and cloud-based development workflows
- Knowledge of healthcare ePrescribing and interoperability standards (NCPDP SCRIPT, HL7, FHIR)
- Understanding of pharmacy claims processing and adjudication workflows
Benefits
- Eligible for a Discretionary Performance-based bonus
- Medical, dental, and vision insurance
- 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
- HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
- 100% company paid short and long-term disability, AD&D, and group life insurance
- Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
- Employee Assistance Program
- Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
- Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances
Company Overview
- DrFirst has been transforming medication management for 25 years, helping providers and patients navigate a complex and often fragmented healthcare system. It was founded in 2000, and is headquartered in Rockville, Maryland, USA, with a workforce of 201-500 employees. Its website is http://drfirst.com.
Company H1B Sponsorship
- DrFirst, Inc. has a track record of offering H1B sponsorships, with 2 in 2026, 20 in 2025, 10 in 2024, 18 in 2023, 19 in 2022, 5 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.