We're seeking a highly skilled and motivated Call Center Agent to join our team at Capgemini, a global leader in consulting, digital transformation, technology, and engineering services. As a Remote Call Center Agent, you will play a vital role in delivering exceptional customer service to our prescribers and members, while working from the comfort of your own home. Job Highlights: Competitive salary: $11/hour 18-month contract with benefits 40 hours/week schedule, Monday to Friday Opportunity to work with a multinational company Remote work arrangement with flexible scheduling Job Responsibilities: Receive inbound phone calls from prescribers and members, providing timely and effective resolutions Utilize multiple software systems to create prescription cases, determine coverage, and manage appeals processes Communicate effectively with members and prescribers, displaying excellent written and verbal skills Meet or exceed government-mandated timelines, while maintaining high productivity and quality standards Convey resolutions to beneficiaries or providers via direct communication and professional correspondence Acquire and maintain basic knowledge of relevant client guidance and industry regulations Requirements: Prior call center experience, preferably with a multi-screen setup High-speed and reliable internet connection Quiet and focused work environment Ability to effectively communicate with members and prescribers while managing multiple software systems Accountable, results-driven, and critical thinking skills Proficient in navigation of multiple computer applications and keyboard skills (30 WPM) Preferred Qualifications: At least two years of general business experience, including problem resolution and customer service Six months of PBM/pharmaceutical related work experience 1+ years of call center experience and healthcare background Team player with excellent communication skills, both verbal and written Exposure to business domain and organizational skills, including multi-tasking and prioritization Education: High School Diploma, GED, or equivalent required Bachelor's degree in a related field or equivalent work experience preferred How to Apply: If you're a motivated and customer-focused individual, please submit your resume to
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