We are seeking a compassionate and skilled Customer Service Representative to join our team in a remote capacity, providing top-notch support to patients, caregivers, and referral sources in the healthcare industry. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving patient satisfaction. Job Overview Location: Remote (Ohio) Start Date: Immediate openings available Company: Workwarp, a leading provider of healthcare services Compensation: Competitive salary of $17.00 per hour Why Join Our Team? Competitive salary of up to $17.00 per hour Opportunities for career advancement and growth within the organization Flexible remote work arrangement, allowing you to work from the comfort of your own home Supportive and inclusive work culture that values diversity and promotes a positive work environment Chance to make a meaningful impact on patient care and satisfaction Comprehensive benefits package, including 401k, health insurance, and paid time off Key Responsibilities Provide after-hours support to triage urgent clinical needs of patients, caregivers, and referral sources Assist local Patient Registration teams with new patient referrals and ensure accurate information collection Meet standardized performance metrics for calls and referrals Communicate coordination of care information with team members, patients/caregivers, referral sources, and home health agencies Deliver quality customer service during all interactions and maintain organized file systems for document tracking and patient management Requirements High school graduate or GED required At least one year of previous call center experience Proficiency with Microsoft Office Suite and keyboarding skills Strong interpersonal and communication skills Ability to promote a compassionate, caring, customer service-oriented culture Knowledge of computerized information systems Dedicated workspace that is quiet and free of distractions Ability to maintain confidentiality of patient information Preferred Qualifications Associate's or Bachelor's Degree preferred Three years of related healthcare experience preferred Talentify is committed to prioritizing candidate privacy and championing equal-opportunity employment. We partner with companies that share this commitment to foster a fair, transparent, and secure hiring environment for all. Don't miss this opportunity to join a dynamic team and make a difference in the lives of patients and caregivers. Apply today and take the first step towards a rewarding career in customer service! Apply Now or to submit your application. Apply for this job