Customer Service Representative (Full Time) Bring Your Passion To Work At CVS Health! The CVS Health Pharmacy Benefits Manager Business Customer Service Center Is Hiring Hundreds Of Customer Service Representatives In Your Area! Are You Ready To Work Flexible Hours And Live Within 150 Miles Of Nashville, Tennessee? Is There An Opportunity To Balance What's Important Inside And Outside Of Work While Remaining Committed To Providing High-Quality Service To Millions Of Plan Members? If So, Consider This Role At CVS Health, A Fortune 4 Company. CVS Health's Pharmacy Benefit Manager (PBM) Division Is Currently Hiring A Full-Time Customer Service Team. In This Role, You Will Support Our Members' Drug Plans. You Will Make Phone Calls And Answer Questions About Health Insurance, Drug Coverage, And Prescriptions To Help Members Better Understand Their Services And Options. Thanks To Your Skills And Knowledge, You Will Provide The Necessary Solutions To Facilitate The Treatment. You Will Have The Opportunity To Learn More About Healthcare While Broadening Your Experience And Opening The Door To Additional Opportunities At CVS! Offer To Easily Work From Home If You Meet The Criteria. Work From Home Standards Include But Are Not Limited To, Self-Service Internet At A Permitted Speed, A Secure Workplace, No Interruptions, And Completion Of A Study Program. This Role Requires HIPAA Compliance And Adherence To Federal Regulations. We Have A Training Program For The Success Of Your Team. This Includes 6 Weeks Of On-Site Training. The Training Is Designed To Give You A Hands-On Learning Experience As You Interact With Instructors, Self-Paced Modules, And Leadership From Day One! Training Locations May Vary Depending On The Grantee's Experience In The Region And The WFH Program.
Qualifications Required - 1 Year Of Customer Interaction (E.G. Call Center, Retail, Customer Service, Hospitality Industry, Military)
- Computer Experience With Windows-Based Applications
Qualification - Associate's Degree Or Equivalent Experience
- Ability To Solve Problems In A Positive And Constructive Manner
- Get Comfortable With Your Patients In A Helpful Way That Shows Your Interest In Improving Their Quality Of Life.
- Reliability And Compliance With Certain Standards
- Patience And Understanding, Able To Convey Trust And Confidence
- Excellent Customer Service Skills Including Telephone Communication And Professionalism
Job Benefits:
- Health Benefits: Because Aetna Is A Health Insurance Company, It Generally Offers Comprehensive Health Benefits, Including Health, Dental, And Vision Insurance, To Eligible Employees And Dependents.
- Wellness Programs: Aetna Promotes Employee Wellness Through A Variety Of Programs, Which May Include Exercise Groups, Health Challenges, And Resources To Maintain A Healthy Lifestyle.
- 401(K) Retirement Plan: Aetna May Offer A 401(K) Plan That Allows Employees To Save For Retirement Through Tax-Deductible Contributions. Some Companies Also Offer Matching Offers.
- Time Off (PTO): This Can Include Vacation Days, Sick Days, And Statutory Holidays, Allowing Employees To Take Time Off Work While Still Being Paid.
- Flexible Spending Accounts (FSA): These Accounts Allow Employees To Withdraw Pre-Tax Dollars To Cover Medical, Dental And Dependent Care Expenses.
- Life Insurance And Disability Insurance: Aetna Can Provide Life Insurance And Disability Insurance To Help Protect Employees And Their Families Financially.
- Employee Assistance Programs (Eaps): Eaps Provide Support For Personal And Employment Issues, Including Counseling, Legal Assistance, And Financial Planning.
- Professional Development: Aetna Can Provide Professional Development Opportunities Through Training, Courses, And Educational Resources.
- Parental Leave: Maternity And Paternity Leave To Support Employees When They Become Parents.
- Tuition Assistance: Some Companies, Including Aetna, Offer Tuition Reimbursement Or Assistance Programs To Help Employees Continue Their Education.
- Employee Discounts: Discounts On Aetna Health Insurance Plans And Other Potential Products And Services.
- Remote And Flexible Work: Depending On The Service, Aetna May Offer Flexible Work Arrangements Or Remote Work Options.
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