Job Summary The Panther Group team is looking for you to join the remote team! The ideal candidate is self-motivated and enjoys fast-paced work. • Candidate must live in Indiana , Remote position with equipment provided to you. • Track and document all inquiries using the applicable systems. • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. • Complete associated tasks according to the established guidelines. • Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. • Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. • Escalate calls or issues to the appropriate designated staff for resolution as needed. • Facilitate translation services for non-English speaking callers according to procedures (if bilingual). • Attend meetings and trainings as requested Qualifications: • Live within the State of Indiana required • 1 year of call center experience required • Bilingual preferred. • Willing and able to work remotely, without distraction or interruption • Strong written and verbal communication skills • High School Diploma or the equivalent #INDSTRAT Job Types: Full-time, Contract Pay: $19.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance Work Location: Remote Apply tot his job