Join Our Mission to Stop Breaches and Shape the Future of Cybersecurity We're seeking a highly motivated and experienced Senior Customer Success Manager to drive success and growth with our LogScale/Next-Gen SIEM product suite. As a trusted advisor and advocate, you will build strong relationships with our customers, understand their business objectives, and help them achieve maximum value from their investment. If you're passionate about delivering exceptional customer experiences and have a strong technical background, we want to hear from you. About the Role: Building and fostering relationships with customers to drive engagement, retention, and growth Proactively supporting customers to drive business outcomes, identify opportunities, and surface feature requests and insights to our product and engineering teams Creating success plans tailored to each customer's desired outcomes and driving product adoption Managing renewal risk and collaborating with sales executive teams to ensure successful renewals and upsells Conducting strategic business reviews to align on business priorities, product roadmap, customer satisfaction, usage patterns, and best practices Serving as a customer advocate with internal stakeholders to ensure customer feedback is documented and assessed Leveraging internal technical expertise to provide effective solutions to customer issues Driving escalations with executive management and stakeholders Helping to drive customer references and evangelize customer success stories Creating knowledge base content to capture new learning and share best practices What You'll Need: Bachelor's Degree or equivalent experience Minimum of 3 years of experience in a CSM or TAM role 2+ years of experience in SIEM and SOAR technologies Knowledge of enterprise web technologies, security, and cutting-edge infrastructures Excellent customer service skills and ability to establish technical credibility with customers Excellent communication skills, written and verbal Proven problem-solving skills and collaborative attitude Ability to travel up to 25% Commitment to customer success Bonus Points: 5+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization Strong familiarity with current concepts and technologies in DevOps, IT operations, Security, and Cloud Experience managing software integration projects Prior experience in the log management space Benefits of Working at CrowdStrike: Remote-first culture Market-leading compensation and equity awards Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Physical and mental wellness programs Paid parental leave, including adoption Professional development and mentorship opportunities How to Apply: If you're passionate about delivering exceptional customer experiences and have a strong technical background, please submit your application, including your resume and a cover letter, to
[email protected] . We can't wait to hear from you! CrowdStrike is an Equal Opportunity Employer: We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job