Join Rotech Healthcare and Make a Difference in Patients' Lives We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central team in Murray, KY. As a key member of our after-hours call center, you will play a vital role in delivering exceptional patient care and support to our customers. This is a remote opportunity, allowing you to work from the comfort of your own home and make a meaningful impact in the lives of our patients. Job Highlights: Competitive salary starting at $15/hour, plus quarterly bonus opportunities 100% remote work arrangement, with flexible scheduling options (part-time or full-time) Opportunity to work with a national leader in home medical equipment and services Comprehensive benefits package, including 401k, medical, dental, and vision insurance, and generous paid time off Professional growth and development opportunities in a dynamic and supportive environment Responsibilities: As a Patient Care Customer Service Representative, you will be responsible for: Providing exceptional customer service to patients and families, responding to inquiries, and resolving issues in a timely and professional manner Accurately transcribing patient profiles, obtaining medically necessary documentation, and processing patient orders through our online pharmacy system Troubleshooting problems and resolving tracking issues, while maintaining a positive and empathetic attitude Verifying orders, performing data entry, and maintaining accurate records Collaborating with internal teams to ensure seamless patient care and support Requirements: To be successful in this role, you will need: High school diploma or equivalent, with experience in customer service, medical administration, or a related field Strong communication and interpersonal skills, with the ability to effectively communicate with patients, families, and internal teams Basic computer skills, including Microsoft Office and internet navigation Ability to work independently, with a strong focus on attention to detail and organizational skills Reliable internet connection and a dedicated workspace, with the ability to work in a remote environment What We Offer: Rotech Healthcare is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. We offer a comprehensive benefits package, including: 401k retirement plan Medical, dental, and vision insurance Life insurance and disability benefits Generous paid time off and paid holidays Bonus and incentive opportunities How to Apply: If you are a motivated and compassionate individual, with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to We Want to Hear From You! If this role sounds like a perfect fit, don't hesitate to apply. We look forward to hearing from you and exploring how you can make a difference in the lives of our patients. Apply for this job