Join Our Team of Compassionate Healthcare Professionals We're seeking a dedicated and empathetic Pharmacy Technician to join our virtual Clinical Call Center team, providing exceptional support to patients managing various disease states. As a Clinical Customer Care Specialist, you'll play a vital role in improving patient adherence and health outcomes, making a meaningful difference in the lives of our patients. Key Responsibilities: Conduct outbound calls to patients, providing one-on-one therapy support and addressing concerns to ensure timely and consistent communication Utilize software applications to engage with patients, identify clinical support needs, and escalate calls to Pharmacists as necessary Maintain confidentiality and adhere to patient privacy regulations, handling patient data with care and accuracy Collaborate with cross-functional teams to identify areas for program improvement and propose innovative ideas Communicate effectively with team leads, supervisors, and patients, ensuring seamless interactions and resolutions Requirements: Active Pharmacy Technician license in state of residence (or ability to obtain Rhode Island Pharmacy Technician license) 1+ year of experience in retail healthcare, preferably in a high-volume call center Minimum of one consecutive year of customer service experience Reliable internet connection and ability to work from home Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont Preferred Qualifications: Prior Call Center experience Previous experience working from home Microsoft Office proficiency (Word, Excel, Access, PowerPoint) Bilingual in Spanish Flexibility in work schedule What We Offer: Competitive salary ($17.00 - $31.30 per hour) Comprehensive benefits package, including medical, dental, and vision coverage 401(k) retirement savings plan and Employee Stock Purchase Plan Paid Time Off (PTO) and paid holidays Opportunities for professional growth and development Join Our Team: If you're passionate about delivering exceptional patient care and making a difference in the lives of others, we encourage you to apply. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with our team! Apply for this job