Note: The job is a remote job and is open to candidates in USA. Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Team Member II to manage delinquent accounts, assist members in restoring their standing, and maintain the financial soundness of the Credit Union.
Responsibilities
- Contact all members with delinquent accounts that are more than 60 days past due
- Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management
- Assist members in restoring their good standing status with the Credit Union
- Maintain the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios
- Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls
- Review and document status of accounts and initiate telephone contact on delinquent loans
- Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected
- Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
- Utilize Collections system to document accurately
- Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
- Establish and monitor payment plans whenever possible
- Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements
- Pull Credit Bureau reports when necessary
- Achieve assigned goals monthly
- Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
- Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
- Make recommendations on ways to improve work processes within Collections
- Assist the Front End area with incoming calls in time of high call volume
- Perform other job-related duties as assigned by Managers(s)
Skills
- High School graduate or equivalent required
- Excellent telephone and communication skills required
- Excellent written and verbal communication skills
- Experience successfully utilizing various computer programs including MS Office
- Candidate must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut
- Previous experience in a call center and/or financial institution preferred
- Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred
- Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws
Company Overview
- DCU is a credit union that offers personal and business banking solutions. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.dcu.org.