About the position As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company. Responsibilities Connect with customers via phone/email/chat/social media to resolve their questions or concerns , Calmly attempt to resolve and de-escalate any issues , Escalate interactions when necessary and appropriate , Respond to requests for assistance and/or possible processing payments , Track all call-related information for auditing and reporting purposes , Provide feedback on call issues , Upsell if required Requirements Ability to work remotely in a virtual team environment , 6 months Customer service experience preferred , Over 18 years of age , Ability to type 25 wpm , High School Graduate or GED , Comfort with desktop computer system , Proven oral & written communication skills , Logical problem-solving skills , Ability to navigate Windows operating systems , Organization and work prioritization skills Nice-to-haves Benefits Paid Training , Competitive Wages , Full Benefits (Medical, Dental, Vision, 401k and more) , Paid Time Off , Employee wellness and engagement programs Apply Job!