Join our team at Baker Tilly US, LLP, a leading advisory CPA firm, as a Seasonal Customer Support Tax Expert. This remote opportunity is available from January 2024 to April 2024 and offers a unique chance to leverage your tax preparation experience and provide exceptional customer support. We are seeking a highly skilled and customer-focused individual to provide tax support and advice to our clients via video, phone, and chat. As a Customer Support Tax Expert, you will utilize your expertise in tax preparation, technology troubleshooting, and resolving tax issues to ensure an excellent customer experience. Responsibilities: Provide individualized troubleshooting, tax advice, and preparation assistance to clients through video-enabled software and chat support Deliver accurate tax advice in easy-to-understand terms, utilizing recommended research materials and team support Assist clients in gathering, organizing, and entering data through our designated software platform for federal and state tax returns Analyze and research tax matters to determine an appropriate course of action for clients Requirements: Minimum of 2 years of tax preparation experience, with a minimum of 30 tax returns prepared each year Prior tax preparation experience in a tax practice or retail setting College degree a plus, but not required Knowledge of tax laws, tax concepts, and familiarity with Form 1040 and all schedules PTIN required (can be obtained online) Strong problem-solving and research skills, with the ability to quickly use online resources to find answers Well-developed technical troubleshooting skills What We Offer: Competitive compensation range of $23 to $27 per hour (actual compensation influenced by skills, experience, and location) Opportunity to work with a leading advisory CPA firm Remote work arrangement Professional development and growth opportunities Baker Tilly US, LLP is an equal opportunity/affirmative action employer. We are committed to diversity and inclusion and welcome applications from qualified candidates. If you are a motivated and customer-focused individual with a passion for tax preparation, we encourage you to apply for this exciting opportunity. Apply Now to join our team as a Seasonal Customer Support Tax Expert and take the first step towards a rewarding and challenging career with Baker Tilly US, LLP. Apply for this job