Join our team at Access2Care, a leading provider of non-emergency medical transportation services, and enjoy a rewarding career with opportunities for growth and development. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring seamless transportation services for our clients and their members. Job Overview: Company: Access2Care (soon to be part of MTM, a company that values diversity, inclusion, and belonging) Compensation: Competitive salary starting at $15.00/hour with performance-based wage increases Position: Full-time Remote Customer Service Representative - Overnight Shift Start Date: Immediate openings available Location: Remote (work from home) Job Responsibilities: Answer incoming calls from clients, members, and medical facilities to schedule non-emergency medical transportation Maintain a professional, caring, and courteous demeanor with all callers Track specific passengers and trip progress as requested Adhere to all company policies and procedures Perform other duties as assigned Requirements and Qualifications: High School Diploma, GED, or equivalent required 6 consecutive months of previous customer service experience within the last 4 years required Ability to learn and work independently Effective oral, written, and interpersonal communication skills Proficient with Microsoft Outlook, Word, and Teams Ability to multitask on a computer Preferred Knowledge and Skills: Prior experience in a high call volume center Work from Home Requirements: Designated private, secure, and quiet work area High-speed internet that meets or exceeds connectivity requirements Direct connection to modem or router (Wi-Fi prohibited) Equipment provided by the company (for work-related use only) Benefits and Perks: Competitive salary with performance-based wage increases Group healthcare plan 401k with matching company contribution Flexible Spending account Paid time off Company training and career advancement opportunities Overtime opportunities and incentive program Bilingual hourly rate increase How to Apply: Ready to join our team? Click the "Apply Now" button to start your application. We look forward to hearing from you! Apply Now EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with a disability. Apply for this job