Work From Home - Senior Associate, Senior Process Manager...

Locations: US Remote, United States of America Work From Home - Senior Associate, Senior Process Manager, Linguist, Enterprise Specialty Servicing The Enterprise Language Accessibility (ELA) team is a horizontal function under US Card responsible for servicing multilingual requirements across the corporation. We support all channels of communication and customer points of contact by working with internal partners from Capital One?s diversified lines of businesses. ELA is responsible for ensuring that the intent of the target language reflects the accuracy, consistency, compliance and cultural appropriateness of the original English version while mirroring Capital One?s voice. This position has a targeted focus in Spanish translation, and involves the following core competencies; teamwork, strong communication skills, attention to detail, collaboration and the ability to adapt to change quickly. Responsibilities: ? Ensure high quality delivery of Spanish translation services through... management of governance ? Delivery of high quality translation content ? Provide linguistic expertise for project delivery support ? Drive a consistent application of process, technology and tools for delivery ? Identify opportunity for process improvements ? Meet with key stakeholders or performers required to complete translation requests ? Communicate in a timely, consistent manner to update the client community on best practices, process changes, and upcoming events Work from Home Technology Requirements ? Secure home office environment that is free from background noise and distractions ? Reliable private internet connection that is not supplied via cellular data or hotspot is required ? A private network that is password protected where you have ownership or line of site sight to every device on the network ? Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) ? Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ? ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred ? To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page ? Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications: ? High School Diploma, GED or equivalent certification ? Fluency in both English and Spanish ? At least 3 years of Spanish linguist experience in financial services or marketing ? At least 5 years of experience in English to Spanish professional translation, OR American Translators Association (ATA) Certified: English to Spanish ? At least 3 years of experience using CAT tools Preferred Qualifications: ? 2 years additional language translation experience (Portuguese, French, Arabic, Mandarin, Russian, or other) ? 2 years experience in Process Management ? 4+ years Spanish linguist experience in financial services or marketing ? 4+ years experience using CAT tools ? 5+ years of English to Spanish professional translation ? 5+ years of English experience in Legal, Banking and/ or Business At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $74,000 - $84,400 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate?s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City?s Fair Chance Act; Philadelphia?s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC

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