Job Summary: We are seeking a compassionate and experienced Customer Service Representative to join our Behavioral Health team. As a remote Customer Service Representative, you will play a vital role in providing exceptional advocate care to our members, ensuring they understand their benefits and claims. If you have a passion for delivering outstanding customer service and a background in behavioral health or a related field, we encourage you to apply for this rewarding opportunity. Key Responsibilities: Engage with members to understand their health needs and provide personalized support Review member claim history for accuracy and resolve any discrepancies Explain member rights and responsibilities, ensuring they are informed and empowered Build trusting relationships with members, fostering a positive and supportive experience Perform financial data maintenance, ensuring accuracy and efficiency Requirements: 1-3 years of customer service experience in a call center environment Preferred: Previous experience in behavioral health, medical, or insurance industry High School Diploma or GED required; Associate's degree preferred What We Offer: Competitive salary and bonus opportunities Comprehensive benefits package, including: Medical, dental, and vision coverage 401(k) retirement savings plan Employee Stock Purchase Plan Fully-paid term life insurance Short-term and long-term disability benefits Paid Time Off (PTO) and paid holidays Well-being programs and education assistance Discount programs with participating partners Free development courses to support your career growth CVS store discount Schedule: Monday-Friday, 10:00 AM - 6:30 PM EST (remote) How to Apply: Don't miss this opportunity to make a meaningful impact in the lives of our members. Apply now and take the first step towards a rewarding new role. Apply for this job