Embark on a Rewarding Career with Our Innovative Team! We're seeking a highly skilled and motivated Customer Service Representative to join our remote call center team! As a key member of our customer-centric organization, you'll play a vital role in delivering exceptional service and support to our customers. If you're passionate about providing top-notch service, thrive in a fast-paced environment, and enjoy tackling challenges, we want to hear from you! Position Overview: As a Customer Service Representative, you'll work in our inbound call center, handling a variety of credit card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. You'll be responsible for ensuring a seamless experience for our customers, adhering to performance metrics, and escalating complex scenarios to our advanced support team when needed. Key Responsibilities: Provide exceptional customer service and support to customers with credit card profiles and various card-related issues. Handle an average of 80-100 inbound calls per day, addressing a range of customer inquiries and concerns. Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance. Escalate complex scenarios to our 2nd tier level of support for resolution. Requirements and Qualifications: 6+ months of customer service experience. 6+ months of call center experience. Financial services/banking experience is a plus, but not required. Strong communication and active listening skills. Basic Microsoft Office and email correspondence experience. What We Offer: Competitive salary: $18/hr, with the opportunity to increase to $20/hr within 6 months. Remote work opportunity. Comprehensive training program. Multiple shift options (early, mid, and late shifts) to choose from. Schedule: Training schedule. Mon - Fri, 8:30am - 5:00pm (after training). Don't miss out on this exciting opportunity! Apply now to join our dynamic team and start your rewarding career as a Customer Service Representative! Apply for this job