Join Our Team and Make a Difference in People's Lives At Commerce Bank, we're dedicated to helping people find financial safety and success, and we're looking for a talented Customer Service Representative - Collections to join our team. As a critical member of our collections team, you'll play a vital role in maintaining low delinquency and gross losses on current Bankcard accounts. If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you! About This Opportunity Location: Remote Start Date: Immediate openings available Compensation: Competitive salary ($15.50 - $20.00 per hour) + performance-based incentives Benefits: Employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time Job Summary As a Customer Service Representative - Collections, you'll be responsible for collecting on low-risk accounts, assisting customers in understanding their financial obligations, and providing guidance to limit losses to the bank. You'll work in a fast-paced, independent environment, requiring strong problem-solving skills and excellent communication skills. Key Responsibilities Collect on low-risk accounts to minimize delinquency rates Assist customers in a professional and empathetic manner to interpret their financial situation and provide guidance Negotiate repayment options and handle incoming and outgoing calls Maintain accurate documentation and account maintenance Perform other duties as assigned Requirements High School Diploma or equivalent required 1+ year customer service experience required Collections experience preferred Excellent customer service skills and ability to maintain confidentiality Strong attention to detail, organized, and motivated self-starter Basic level proficiency with Microsoft Word, Excel, and Outlook Schedule Monday - Thursday: 8:00am - 7:00pm Friday: 8:00am - 5:00pm Saturday: 8:00am - 12:00pm Weekly flexible prime-time hours required Apply Now and join our team to make a difference in people's lives! Apply for this job