At arenaflex, we're revolutionizing the way businesses make informed decisions by harnessing the power of data. As a leader in the industry, we're committed to building a diverse and inclusive team that thrives on innovation and collaboration. We're now seeking an experienced Full Stack Director, Revenue and Customer Systems to join our Corporate Engineering organization and drive the development of scalable application platforms that support our Revenue and Customer business functions.
**About arenaflex**
arenaflex is a pioneering company that's building the data platform to power safe and fair decisions. Established in 2014, our innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. With over 100,000 customers, including industry leaders like DoorDash, Coinbase, Lyft, Instacart, and Airtable, we're recognized as a leader in our field and a Y Combinator 2024 company.
**The Role**
As a Director, Revenue and Customer Systems, you'll be responsible for leading a team of technical and business professionals in the development, design, and optimization of information technology and systems functions that support our business processes and technical information systems platforms. You'll partner closely with our RevOps and GTM business teams to define capability and systems roadmaps, develop detailed requirements for new systems, and lead teams in the development and execution of plans to build, integrate, or implement systems solutions.
**Key Responsibilities**
* Partner with RevOps and GTM business teams to define capability and systems roadmap for a scalable application platform
* Demonstrate strong experience building teams capable of developing detailed requirements for the implementation of new systems
* Lead teams in the development and execution of plans to build, integrate, or implement systems solutions to meet business needs as defined in the requirements of the business units
* Ensure that all projects follow existing or evolving infrastructure architecture standards, maximize systems and operational efficiencies, protect data, and support platform compatibility
* Define processes related to the evaluation and selection process of third-party systems/applications, including the development and writing of RFIs, RFPs, and RFQs, as well as the evaluation process through demonstrations, POCs, pilots, and/or cook-outs
* Coordinate delivery of services to user groups and ensure IT service is uninterrupted
* Manage the development, deployment, and execution of controls and defenses to ensure the security and risk mitigation of company infrastructure technology, and information systems
**What You Bring**
* Proven experience leading Revenue and Customer systems teams
* Deep experience in implementing Revenue and Customer applications, such as Salesforce, Zendesk, and other customer and candidate-facing systems
* Experience identifying, baselining, and tracking KPIs
* Strong analytical and problem-solving skills
* Excellent organizational skills and attention to detail
* Excellent time management skills with a proven ability to meet deadlines
* Ability to prioritize tasks and to delegate them when appropriate
* Ability to function well in a high-paced, dynamic, and high growth environment
* Bachelor's/Master's degree in engineering, management, or related studies
**What You'll Get**
* A fast-paced and collaborative environment
* Learning and development allowance
* Competitive cash and equity compensation and opportunity for advancement
* 100% medical, dental, and vision coverage
* Up to $25K reimbursement for fertility, adoption, and parental planning services
* Flexible PTO policy
* Monthly wellness stipend, home office stipend
**Work Environment and Company Culture**
At arenaflex, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks include lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. We're committed to building a diverse and inclusive team that thrives on innovation and collaboration.
**Compensation and Benefits**
The base salary range for this role is $203,000 to $239,000 in Denver, CO. We use geographic cost of labor as an input to develop ranges for our roles, and each location where we hire may have a different range. If this role is remote, we've listed the top to the bottom of the possible range, but we'll specify the target range for an exact location when you're selected for a recruiting discussion.
**Equal Employment Opportunities at arenaflex**
arenaflex is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. We believe in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the .
**How to Apply**
If you're a motivated and experienced leader who's passionate about building scalable application platforms, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for this role. We can't wait to hear from you!