Transaction Coordinator

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Transaction Coordinator plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission.  This role may perform Lead to Contract and/or Contract to Close duties. Essential Functions Lead to Contract duties: - Assist originator in appointment setting with prospective and new applicants. - Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment. - Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator. - Pull and prep web applications and other administrative based duties, including updating credit reports and AUS findings, for licensed teammates. - Set and confirm appointments for the originator and manage calendar. - Prepare and send thank you cards to referral sources and new clients. - Act as a point of contact for the customer and referral source, keeping them informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies. - Run credit on loans assigned to an originator. - Request status updates from pre-approved clients and referral sources (weekly TBD calls). - Contact expired, pre-approved clients to gather necessary documentation for licensed teammates to update pre-approval documentation and/or letters. - Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed. - Manage monthly compliance-approved email marketing to realtors. Contract to Close duties: - Monitor key dates related to loan transactions and respond accordingly. - Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly. - Manage assigned originator's database; tracking active loan(s) and entering data as needed. - Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries, providing quality customer service, subject to Guild’s SAFE Act policy.). - Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing. - Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed. - Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s). - Provide any necessary administrative assistance through production and underwriting process. - Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information. Additional common duties: - Subject to the limitations set forth in Guild’s SAFE Act policy, collect supporting documentation from customer, gathering necessary documentation for pre-approval. - Maintain referral source relationships through quick response time and excellent custom service. - Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients. - Answer customer inquiries related to active loan, and/or loan application status. - May provide clerical and administrative support on an as needed basis. - Per law and/or company practice, this role is prohibited from submitting documents to underwriting; assisting borrowers with the completion of their application or explanation of documents, loan programs, or qualification criteria and quoting rates. - Per company policy and investor guidelines: this role is prohibited from ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances. This also includes: - Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process. - Assisting Originator with obtaining an accurate and thorough 1003. - Analyzing customer’s credit and financial scenario and determining appropriate loan product(s). - Pricing loan in accordance with Guild’s policies and communicating fees to operations team. - Quoting rates and making commitments regarding locking to customer. - Discussing product features with customer. Qualifications - High school diploma or equivalent preferred, along with a minimum of one year total experience in Mortgage lending or related field. - Does not require an active MLO licensing. - Ability to manage multiple priorities; strong detail orientation and highly organized. - Works with a strong sense of urgency and responsiveness. - Passionate about delivering excellence in customer service. - Demonstrated patience and professionalism when interacting with both internal and external customers. - Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required. - Strong verbal and written communication skills. Basic math skills. - Ethical, with a commitment to company values. Supervision - No direct or indirect reports. - Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution. - Travel: 0% Requirements - Physical: Work is primarily sedentary; mobility in an office setting. - Manual Dexterity: Frequent use of computer keyboard and mouse. - Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. - Environmental: Office environment – no substantial exposure to adverse environmental conditions.   Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.